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AI Knowledge Assistant

Answer Patient Questions Instantly

AI trained on your treatments, pricing, and clinic policies. Provide accurate information 24/7 while reducing repetitive questions to your staff.

Trained on Your Content 90% Questions Answered 24/7 Availability
90%
Target auto-answer rate
60%
Potential ticket reduction
24/7
Availability
Features

AI Knowledge Assistant Capabilities

Your clinic's entire knowledge base available to patients 24/7

Knowledge Base

Comprehensive repository of treatment information, aftercare instructions, and clinic policies

FAQ Management

AI-powered semantic search across frequently asked questions with usage analytics

RAG Pipeline

Retrieval-Augmented Generation for accurate, context-aware responses from your content

Services Catalogue

Detailed service listings with descriptions, duration, pricing, and availability

Website Extraction

Automatically import content from your existing website to train the AI

Multi-Language

Knowledge base content available in multiple languages for diverse patients

Knowledge Types

What Your AI Can Answer

Train your AI on every aspect of your dermatology practice

Treatment Information

Botox, fillers, laser treatments, chemical peels - what to expect, duration, recovery

Pricing & Packages

Treatment costs, package deals, payment plans, insurance coverage

Pre & Aftercare

Preparation instructions, recovery guidelines, what to avoid

Location & Hours

Clinic addresses, opening times, parking, accessibility

Staff & Credentials

Dermatologist bios, qualifications, specializations

FAQs & Policies

Cancellation policy, consultation fees, refund policies

Technology

Powered by RAG Technology

Retrieval-Augmented Generation ensures your AI only answers based on your approved content - never hallucinating or making up information.

  • Answers grounded in your verified content
  • Semantic search across all knowledge sources
  • Automatic handoff when AI is uncertain
  • Easy content updates without retraining
Patient Question
"How long does Botox last?"
Knowledge Retrieval
Searches your content
AI Response
"Botox results typically last 3-4 months..."
Use Cases

Common Patient Questions Answered

Treatment information inquiries
Pre-care and aftercare instructions
Pricing and payment plan questions
Insurance coverage queries
Clinic location and hours
Staff credentials and specialties
Integrations

Import From Existing Sources

Automatically sync content from your website, documents, and practice management system

Pabau Full bidirectional sync for patients, appointments, and services Active
Cliniko Patient records and appointment synchronization Active
Dentally Practice management integration for dental-dermatology crossover Active
Security & Compliance

Patient Data Protection

Your knowledge base content is securely stored and processed

HIPAA Ready

Closed LLM architecture designed to keep patient data within your infrastructure

UK GDPR

Data subject request handling with compliance-aligned automation

Audit Ready

Comprehensive audit trails and activity logging for system actions

Ready to Answer Patient Questions 24/7?

Let your AI Knowledge Assistant handle common inquiries while reducing support workload.

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Free demo - Import your existing content - Go live in 24 hours