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Good service deserves a follow-up. Hexyl Trust connects review requests to your customer journey, so asking does not depend on someone remembering. Invite honest feedback, use response templates and help your team reply with care. Surveys show what customers value and where service could improve. Keep the conversation useful after the visit. Explore Hexyl Trust and build a package around your business.
IS HEXYL TRUST RIGHT FOR YOU?
What to know before you choose.
When good service is followed by inconsistent review requests or unanswered feedback.
What we need to set it up
The point in the customer journey when a request should be sent.
Your review destination, approved wording and follow-up owner.
A process for handling private feedback and reviewing public replies.
Where your team stays involved
Ask for honest feedback consistently. Avoid selecting only satisfied customers for public review requests. Check replies for personal or sensitive information before publishing.
How to judge the result
Review response time, request completion and recurring feedback themes. Ratings alone do not explain the customer experience.
Hexyl product information. Examples illustrate the workflow; your proposal confirms the products, connections and service scope. How we describe Hexyl.
EXPERIENCE THE WHOLE JOURNEY
Book by voice. Reschedule on WhatsApp.
Try a demonstration diary. Book, change or cancel an appointment and check the result on your phone.
Fictional appointments. Optional test payments. Live availability checked before you share details. The browser demo is a live chat with the assistant and needs no details.
Connections checked for your setupScope and costs confirmed in writingNo payment to request a proposal
BUILT FOR THE EVERYDAY
Make the next step easier.
01
Ask at the right moment
Connect review requests to the customer journey, instead of relying on someone to remember.
02
Manage the response
Use response templates to help your team reply consistently and with care.
03
Listen beyond the rating
Use surveys and feedback to understand what customers think of your service.
GOOD SERVICE DESERVES TO BE SEEN
See how it works.
See how customer reviews & feedback fits into the work. We’ll agree the steps to suit your business and your team.
Hexyl Trust in action
1Visit completed
2Review request sent
3Customer feedback received
4Response prepared
✓Team follows up
Example of how it works
PART OF SOMETHING BIGGER
Start here. Connect what’s next.
Keep customer details and conversation history together as you add more products.
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