Hexyl BookTurn overdue recalls into the next booking.
Use your recall schedule and connected customer records to invite people back by voice or WhatsApp. Arrange bookings, send reminders and update the diary through agreed workflows.
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Your next booking may already be in your records. Hexyl Book uses your recall schedule to invite customers back. Add Hexyl Connect for voice and WhatsApp conversations. Use a supported diary connection or Hexyl's own diary. Confirm only when the booking is saved. Send reminders, and handle changes under your rules. Help customers return and keep your team informed. Explore Hexyl Book and build your package.
IS HEXYL BOOK RIGHT FOR YOU?
What to know before you choose.
When recalls, reminders and changes to appointments take more time than your team has.
What we need to set it up
A supported diary or Hexyl diary, appointment types and live availability.
Your approved recall frequency, contact preferences and stopping rules.
Hexyl Connect for voice or WhatsApp conversations, and Hexyl Pay if deposits are needed.
Where your team stays involved
Check that a booking is saved before confirming it. A cancellation or opt-out must stop reminders that no longer apply. Clinical recall decisions remain with the qualified team.
How to judge the result
Track eligible recalls, people contacted, bookings and attended visits. Keep recall recovery separate from new enquiries to avoid counting the same booking twice.
Hexyl product information. Examples illustrate the workflow; your proposal confirms the products, connections and service scope. How we describe Hexyl.
FAMILY BOOKING WITH HEXYL BOOK
Book the family in one call.
A parent can arrange appointments for several family members in one conversation, subject to available appointments and your practice’s booking rules.
One conversation
Tell Hexyl who needs an appointment and what each person needs. There is no need to start a separate call for every booking.
Clear appointments for each person
Check availability for each family member and confirm who is booked, the service, date and time. Appointments may be at different times.
Control stays with your practice
Agree who can book on someone’s behalf and where confirmations go. Portal access to another person’s messages or documents is a separate permission.
Voice booking uses Hexyl Connect with Hexyl Book and a supported diary. Add Pay for deposits or Portal for customer self-service.
Fictional appointments. Optional test payments. Live availability checked before you share details. The browser demo is a live chat with the assistant and needs no details.
Connections checked for your setupScope and costs confirmed in writingNo payment to request a proposal
UNLOCK THE POTENTIAL YOU ALREADY HAVE
Before you spend on more leads, make more of the ones you have.
Even a dedicated reception team can leave enquiries uncontacted. Hexyl adds a route from follow-up to booking, working around your people and existing software.
01 · UNCONTACTED ENQUIRIES
Your team finishes. The follow-up continues.
Configure Hexyl to pick up eligible leads still waiting for contact, including after your team’s working hours. It can initiate a voice call or WhatsApp conversation within the contact times you approve.
See the example workflow
Your connected customer system identifies a lead still awaiting contact.
Hexyl’s scheduler starts the agreed outreach and retry sequence.
The conversation answers approved questions and offers suitable availability.
A saved booking, payment status or handover updates the customer record.
Example: an enquiry left after reception closes
“Hello, you asked us about an appointment. Would you like help finding a suitable time?”
Illustrative opening · sent only through an agreed, eligible contact workflow
The next booking may already be in your customer records.
Invite customers back for their next visit. Set the recall frequency and booking rules; Hexyl’s scheduler can start voice or WhatsApp outreach using eligible records from your connected system.
See the example workflow
Your team defines who is due, the interval and exclusions.
Hexyl checks for an existing booking before starting contact.
The voice or chat conversation helps arrange a suitable appointment.
The confirmed booking updates the record and stops that recall sequence.
Example: a routine return visit is due
“Hello, it’s time to arrange your next visit. Would you like help choosing a day?”
Illustrative recall · timing and wording set by your business
A sales workflow that goes beyond answering the phone.
Identify → Contact → Book → Collect a deposit → Update your records.
Hexyl Connect, Book and Flow bring conversations, your connected software and Hexyl’s built-in scheduler together. Use these products for approved lead follow-up. Add Pay for WhatsApp deposits. Hexyl Reach campaign tools are coming soon.
You set contact windows, frequency, maximum attempts and handover rules. Configure sequences to stop on booking, reply, opt-out or team takeover. Connections and permitted outbound actions are confirmed before launch; the appropriate person in your business approves recall timing.
HEXYL PAY · PAYMENT LINKS ON WHATSAPP
Get the deposit. Give the booking a stronger start.
Send a secure Stripe payment link in the WhatsApp conversation. Make it easier to pay, help reduce no-shows and spend less time chasing deposits.
Ask for commitment at booking
Set your deposit amount and payment window. Customers know what is needed to secure their slot.
Keep payment one tap away
The customer opens the link from WhatsApp and pays on a secure checkout page. Card details are not collected in the chat.
Keep unpaid slots moving
With Hexyl Book and a confirmed diary connection, hold a slot during its payment window and release it if payment lapses.
Deposits at booking are included in the £349/month AI Voice Receptionist bundle. Hexyl Pay and other combinations are quoted separately.
A deposit, inside the conversationWhatsApp
That time works for me. How do I pay the deposit?
HEXYLYour deposit link is ready. It shows the amount, payment deadline and your booking terms.
Secure deposit payment
Amount and deadline set by your business.
Open secure payment linkIllustrative link · no payment can be made here
HEXYLThank you. Once payment is verified and your booking is saved, I’ll send your confirmation here.
Example workflow · Hexyl Connect + Pay + Book · subject to setup
Could retained bookings cover your subscription?
COULD RETAINED BOOKINGS COVER YOUR SUBSCRIPTION?
See how many bookings would cover the monthly cost.
Use the contribution from a completed appointment: the amount left after the costs of delivering it and payment fees. A deposit is part of the booking payment, not extra revenue.
This compares costs with a scenario you choose. It does not predict how many no-shows Hexyl will prevent.
Payment and cancellation terms remain yours. We’ll agree deposits, expiry rules, refunds and reminder timing before setup. Calculator figures stay on this page.
BUILT FOR THE EVERYDAY
Make the next step easier.
01
Save first. Confirm second.
A booking is confirmed only after the appointment has been saved. Use supported booking integrations or Hexyl’s own diary.
02
Keep customers in the loop
Reminders check the appointment still stands. Rescheduling and cancellation follow your policies.
03
Bring customers back
Remind customers when another visit is due and help them rebook missed appointments.
FILL THE DIARY. KEEP IT MOVING.
See how it works.
See how bookings & appointment reminders fits into the work. We’ll agree the steps to suit your business and your team.
Hexyl Book in action
1Customer asks for tomorrow
2Live availability checked
3Appointment written
4Reminder scheduled
✓Recall follows after the visit
Example of how it works
PART OF SOMETHING BIGGER
Start here. Connect what’s next.
Keep customer details and conversation history together as you add more products.
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